Know before you send
The contact card now gives you the same answer the send system itself would give, so you find out whether a message will go before you spend ten minutes writing it.
Fixed
The contact card tells you what will actually happen
The lead card now shows the same reachability answer the send system itself would give, including the reply-to-confirm step some states require before a text, so you can tell before you write whether a message will actually go.
Every held channel says what would clear it
Where REHL is holding a channel, the card names the reason and the next step in plain language, and says so plainly when the next step is not yours to take.